Refund Policy

Scope

This Refund Policy covers purchases made directly from Pepe Node Journey via pepepnode.com. If you purchased through a third party, please contact them directly as their policy will apply.

Digital products and content

• Unless stated otherwise at checkout, you may request a refund within 14 days of purchase if the digital content has not been downloaded or accessed beyond a reasonable preview.
• If access or download has occurred, refunds may be declined, except where required by applicable consumer law.
• For technical issues preventing access, contact us within 14 days; we will attempt to resolve or provide a refund if we cannot remedy the issue.

Physical items (if offered)

• Return requests must be initiated within 14 days of delivery, with items unused and in original packaging.
• Return shipping costs are your responsibility unless the item is defective or we made an error.
• We recommend using a trackable shipping service; we are not responsible for lost returns.

Non‑refundable items/services

• Gift cards and promotional credits.
• Customized or made‑to‑order items.
• Services that have been fully performed (e.g., completed consultations or workshops).

How to request a refund

1. Email [email protected] with your order ID, purchase email, and reason for the request.
2. For physical items, include photos (if defective) and the carrier/return tracking number once shipped.
3. We will review your request within 7 business days and provide next steps or a decision.

Refund method and timing

Approved refunds will be issued to the original payment method. Processing times vary by bank or payment provider, typically 5–10 business days after we issue the refund.

Exchanges

Where appropriate and stock permits, we may offer exchanges for defective or incorrect items. For digital content, we may grant alternate access or a corrected version.

Chargebacks

If you initiate a chargeback while we are reviewing your refund request, the process may be paused. We encourage resolving issues with us directly to ensure a timely outcome.

Questions

Contact [email protected] or write to Studio 32 Evans Garden, Paulineport, W10 6DY.